Help & Support
Welcome to the Dankooo MyRide Driver Help Centre. Find answers to common questions below, or contact our support team for assistance.
Frequently Asked Questions
🔐 I forgot my password. How do I reset it?
On the driver login page, click Forgot Password, enter your WhatsApp number, and follow the reset link sent to your email.
📄 How do I upload my car papers and ID?
After you log in, open the Verification page from the driver menu and upload your ID, driver’s licence, profile photo, and car documents.
💳 How do I make or confirm my subscription payment?
Go to Subscription, choose a plan (monthly or yearly), and follow the PayFast link to complete payment. Your account will update automatically once payment is confirmed.
📍 My location is not showing correctly.
Please ensure location permissions are enabled on your phone or browser. Refresh the page after enabling permissions.
📞 How do I contact support?
You can WhatsApp or email us anytime using the contact details below.
Contact Support
Our team is ready to help you with verification, payments, account access, or trip issues.
📱 WhatsApp: +27 64 515 1723
✉️ Email: support@dankooo.com
💬 Chat with support on WhatsApp